General Terms and Conditions of Sale
LEGAL NOTICES
EXPERIENCIAH is a public limited company (société anonyme) with a share capital of MAD 173,300,000.00, whose registered office is located at Angle Avenue Annakhil and Bd Addolb, Suncity Project, Building B, 4th Floor, Rabat, Morocco.
COPYRIGHT
All elements on the EXPERIENCIAH hotel booking website, including the domain name, trademarks, logos, signs, designs, illustrations, photographs, texts, graphics, and other files, are protected by intellectual property laws and are either owned by EXPERIENCIAH or used under authorization.
Any copying, reproduction, modification, re-publication, uploading, distortion, transmission, or distribution of these elements—whether in whole or in part and on any medium—without the prior written permission of EXPERIENCIAH is strictly prohibited, except for strictly personal, private, and non-commercial use, without any modification to the content.
Any authorized copy must include the following mention:
"© Copyright EXPERIENCIAH. The photographs on the website www.acollectionhotels.com are not contractual."
Any unauthorized use constitutes a violation of EXPERIENCIAH’s rights and may result in legal action for infringement.
DATABASE PRODUCER RIGHTS
Clients, prospects, and partners may consult information on the website www.acollectionhotels.com for their personal hotel booking needs. They may extract or reuse a portion of the content for personal use, provided it does not involve a qualitatively or quantitatively substantial part.
Repeated extraction and/or reuse of even non-substantial parts of the content is prohibited.
Partial or complete reproduction of the site for any other purposes is strictly forbidden, as is public communication of any part of the content, regardless of format or purpose.
Commercial use of site content is strictly prohibited.
LIABILITY
Information available on the website www.acollectionhotels.com is provided “as is,” with no express or implied warranty from EXPERIENCIAH, which cannot be held responsible for its use by users.
These terms of use may be changed at any time by EXPERIENCIAH.
The user agrees not to transmit any illegal, defamatory, or public-order-offending content via the site, under penalty of civil or criminal liability.
While EXPERIENCIAH strives to provide reliable information and tools, it cannot guarantee the absence of errors, uninterrupted availability of information, or the absence of viruses.
External sites linked to this one are beyond EXPERIENCIAH’s control and thus not its responsibility.
IMPORTANT
Please note that messages sent to us via the Internet may be intercepted, and their confidentiality cannot be guaranteed until received by us.
PREAMBLE TO THE GENERAL TERMS AND CONDITIONS
These General Terms and Conditions (hereinafter the “General Terms”) define the terms under which EXPERIENCIAH enables clients (the “Client(s)”) to access and use its services—primarily booking services—available on this site (the “Services”).
Before booking any Service, the Client declares that:
(i) they are acting for personal purposes unrelated to any commercial, industrial, artisanal, freelance, or agricultural activity; and
(ii) they have the legal capacity to agree to these General Terms.
Clients are strongly advised to read carefully and save a copy of these General Terms and any Special Terms that may apply to specific establishments.
EXPERIENCIAH may modify or supplement these General Terms at any time. The updated version will be published on the site with its effective date. Clients are encouraged to check regularly. Only the version in effect at the time of booking will apply.
DESCRIPTION OF SERVICES
EXPERIENCIAH SERVICES
Offered through www.acollectionhotels.com, the services fall into two main categories:
Accommodation Services (booking hotel rooms or other lodging)
Additional Services (such as breakfast, spa treatments, room upgrades)
Together, these are referred to as “Acollection Hotels Services.”
ACCOMMODATION SERVICES
The site allows Clients to book rooms at Acollection Hotels.
Essential features of the establishments (availability, pricing, payment terms, and specific sales conditions such as cancellation policies, check-in times, loyalty rates, etc.) are presented during the booking process.
Each establishment has its own Special Terms, available before booking. These may include information on check-in/out times, children’s policies, Wi-Fi access, etc.
ADDITIONAL SERVICES
Clients may also book Additional Services (e.g., arrival breakfast, spa treatment), subject to the Special Terms set by the establishment.
These services may form part of a "linked travel arrangement" or "package tour", particularly if they combine accommodation with services such as transport, car rental, or excursions.
Examples include:
Booking a rental car within 24 hours of booking accommodation
A facial or massage treatment
PARTNER SERVICES
EXPERIENCIAH partners with third-party websites ("Partners") allowing Clients to search, select, and book rooms via the Partner’s site.
Sales terms for Partner Services are available directly on the Partner’s website.
BOOKING PROCESS
The site guides Clients through service selection and booking.
Booking Steps:
Enter search criteria (destination, hotel, additional services)
View results and select a hotel and optional services
Review details (room size, amenities, length of stay, breakfast/Wi-Fi options, pricing, taxes, cancellation policies)
Booking summary and entry of Client contact info (to create an account or join loyalty program)
Enter payment information and accept General & Special Terms
Receive booking confirmation email
PRICES
Prices are displayed during the booking process. Accommodation prices are shown per room, per selected date, and for the number of guests.
The total price, including taxes (but excluding city tax unless prepaid), is shown in the establishment's billing currency.
Foreign currency payments may involve exchange rate fees. Currency conversions on the site are estimates only.
Any changes in VAT rates or newly imposed taxes will automatically affect final pricing.
Some promotional offers are exclusive to the website and cannot be accessed at the hotel front desk.
PAYMENT
GENERAL TERMS
Clients must provide payment details to prepay or guarantee a booking. Card data is securely entered via SSL encryption.
Card validity is verified by payment partners, who may reject it for reasons like blocks or incorrect info. If so, Clients must contact their bank or the establishment to confirm payment.
When paying on-site, accepted payment methods may vary. Identification may be required to prevent fraud.
ADVANCE PAYMENT
Advance payment is collected at the time of booking and includes all applicable taxes (excluding city tax), plus optional extras (e.g., spa).
CREDIT CARD GUARANTEE
Card details are stored to guarantee the booking. The card is not charged unless the client fails to show up without canceling in time, in which case the establishment may charge the first night's stay.
NO-SHOW POLICY
If the Client doesn’t show up on the first night:
The reservation is canceled, and the room is released
If the booking was non-refundable, the full amount is kept
If the booking was cancelable and guaranteed, only the first night is charged
CANCELLATION OR MODIFICATION
Cancellation/modification terms are outlined in each booking’s Special Terms.
Prepaid bookings cannot be changed or canceled, and deposits are non-refundable. Early departure will not be refunded.
Clients must vacate their room by the specified time; otherwise, an extra night will be charged.
CLIENT’S OBLIGATIONS AND LIABILITY
The Client is responsible for selecting services based on their needs and providing accurate information. Misleading or fraudulent details may result in cancellation and liability.
They must not share their account, must report suspicious activity, and are liable for damages to EXPERIENCIAH or third parties caused by breaches of these Terms.
Minors must be accompanied by an adult and carry ID. Clients must also comply with internet security rules.
EXPERIENCIAH’S OBLIGATIONS AND LIABILITY
EXPERIENCIAH ensures site and service access per these terms and works to resolve any reported malfunctions.
The site may be temporarily suspended for technical maintenance.
EXPERIENCIAH is not liable for internet-related issues, such as data loss or viruses.
It is also not responsible for the content on linked third-party websites.
FORCE MAJEURE AND RELOCATION
Neither party is liable for failure to perform due to force majeure.
In such cases, the agreement may be terminated after 30 days without compensation.
If an event prevents fulfillment (e.g., room unavailability), the hotel may relocate the Client to a similar or equivalent hotel, subject to prior agreement.
CONTACT – CUSTOMER SERVICE – COMPLAINTS
For bookings or service questions, contact:
+212 529 080 100
booking@experienciah.com
For complaints, contact:
0529 080 808
booking@experienciah.com
Or use the website’s contact form.
Clients must remain courteous. EXPERIENCIAH reserves the right to act against inappropriate behavior toward its teams or entities.
MISCELLANEOUS
By accepting the Terms and entering payment information, both parties form an electronic contract.
The General and Special Terms are the only applicable conditions.
In case of conflict, the Special Terms override the General Terms.
By using our online services, you agree to the processing and, where applicable, international transfer of your personal data necessary for service fulfillment.
Please refer to our Privacy Policy for full details (link to be provided).
